Support

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-#Support is the network administrative support channel and is run by the SwiftIRC Staff.

  • If you are not helped instantly, or are unable to connect to the network but still need support, then you can use the support ticketing service.
  • Alternatively, you can memo the channel and we'll get back to you in time.
     /msg MemoServ send #Support your question/concern


Contents

When to use #Support

  • #Support is strictly for network administrative support ONLY.
  • Someone requesting network administrative support may join for the following concerns: to regain a compromised nickname/channel, to report an inappropriate website address, and to report abusive channels.
    • #Support is not restricted to only the above.

When NOT to use #Support

  • If you have a question regarding IRC commands, you can view all of the SwiftIRC Wikipedia and search for your concern. If that doesn't help you, you may need to consult help in #help. /join #help
    • Example of IRC command questions: How do I register my nickname? How do I give a user access in my channel?
  • If you have a question regarding mIRC or mIRC commands, view [The mIRC wiki page] or /join #mSL and ask there.
    • Examples of mIRC-related questions are: How do I amsg? How do I install scripts?
  • If you have a question regarding the SwiftKit client, view [The SwiftKit wiki page] or /join #SwiftKit and ask there.
    • Examples of SwiftKit-related questions are: How do I change the chat features (fonts, etc)? How do I set-up autoconnect?
  • If you have a question regarding custom IRC bots, view [The Custom Bots wiki page] or /join #Bots and ask there.
    • Examples of bot-related questions are: How do I use the GE command? Which bot has the DM feature?
  • If you have a question regarding RuneScape, /join #RShelp and ask there.
    • Examples of RuneScape-related questions are: What do I need to get 50 Prayer? How do I slay a dragon?

Channel Rules

  • Do not ask questions that disagree with the network rules.
    • The network rules page can be found [here]
  • No idling.
    • After your concern has been addressed, you need to part the channel or you will be banned from the channel.
  • If you require IRC Operator assistance and a HelpOp accepts your ticket, then you need to first address your concern before being forwarded to an IRC Operator. HelpOps are there to cut out the unnecessary tickets.

Channel Bans

A channel ban can be added at the discretion of a current channel operator. A typical ban in #Support is caused for idling. If you are caught idling in the channel after receiving support, you will be banned from the channel. To resolve a ban from #Support, you can contact the channel op that banned you, or a channel op in #SwiftIRC.